We ship globally. If it still shows that the order cannot be shipped to your country, please contact our support team via .
Our shipping costs do not cover any import duties, taxes, or other additional fees that follow local regulations. It is the recipient's responsibility to be aware of the policies in their country and to pay the additional fees associated with their purchase.
Backdoor Market delivery is estimated between 3-6 business days depending on the destination of the order. You will receive a separate notification via email once your product is dispatched and ready to be delivered by the local carrier.
We are not liable for any items lost in transit/delay caused by the carrier company. If you experience any issues with the delivery please contact the carrier directly.
Please note that during holidays or sale periods delivery may take longer.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care itemsTo complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at your.backdoor.market@gmail.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at your.backdoor.market@gmail.com and send your item to: Aleksandra caka iela 54-8, Riga, Riga, LV1011, Latvia.
Shipping
To return your product, you should mail your product to: Aleksandra caka iela 54-8, Riga, Riga, LV1011, Latvia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over EUR 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.